Service Terms & Conditions – Revive IT Recycling Ltd
- Introduction
These Terms and Conditions govern the use of our website www.reviveit.co.uk and the services provided by Revive IT Recycling Ltd (“Revive IT”, “we”, “us”, “our”). By booking a collection or using our services, you agree to these Terms.
- Services
- Revive IT provides nationwide collections of redundant IT equipment for UK businesses, schools, and organisations.
- All data-bearing devices are processed at our secure facility unless onsite data destruction has been expressly agreed.
- Data destruction is completed using our standard industry processes unless a specific method (e.g. Blancco data erasure, shredding) has been agreed in advance.
- If you are a repeat customer, Revive IT will continue to provide the same level of reporting and data destruction as previously, unless you specify otherwise.
- Changes to Inventory
- If the equipment to be recycled changes before collection, the customer must notify Revive IT immediately.
- If devices are accidentally provided, Revive IT will endeavour to assist in their return, but this cannot be guaranteed. Devices may already have been erased.
- Ownership of Goods
- By proceeding with a collection, the customer confirms they are legally entitled to transfer custody and ownership of the equipment to Revive IT.
- Ownership transfers to Revive IT once the equipment is secured in our collection vehicle.
- Revive IT determines the final use of goods, including reuse, resale, recycling, or destruction.
- Data Security
- Revive IT guarantees that all confidential data stored on IT equipment will be completely irretrievable once data destruction has been completed.
- Revive IT does not intentionally view or make use of confidential data on devices processed. Devices are handled solely for the purpose of secure erasure or destruction.
- Certificates of Data Destruction are provided for all key data-bearing devices.
- Customers are responsible for ensuring devices are removed from all remote management and cloud accounts, including but not limited to:
- Apple iCloud Accounts
- Android FRP Locks
- Google Accounts
- Computrace / Absolute Remote Management
- Microsoft / Windows Accounts
- Apple Device Enrolment Program (DEP)
- Mobile Device Management (MDM)
- Windows Autopilot Deployment Program
- Revive IT cannot remove or bypass such accounts, as access is restricted to the customer. If devices are not removed from these accounts, alerts may appear for future users requesting login.
- Revive IT will endeavour to identify and highlight any such locks during testing and work with customers to remove them.
- Customers are responsible for removing or providing any device, BIOS, PRAM, firmware, or other control passwords that may prevent successful data sanitisation.
- Security of Equipment
- Security is central to Revive IT’s services. We have completed and regularly review a comprehensive Data Security Risk Assessment, applying all applicable controls to protect devices until data sanitisation is complete.
- The customer should, where possible, assist Revive IT in transporting equipment securely to our collection vehicle.
- Revive IT assumes full responsibility for the equipment and its secure destruction once it has been secured in our vehicle.
- Key data-bearing devices are not left unattended in vehicles overnight. All collections are transported to our secure processing facility the same day. In cases where a collection consists of a small number of key data-bearing devices, these may be held securely overnight by our collections operative in line with our security procedures, in order to maximise logistics efficiency.
- Health & Safety
- Customers are responsible for ensuring Revive IT has a safe place to work when completing collections or onsite services.
- If there are any Health & Safety concerns that may affect our staff, customers must notify Revive IT in advance.
- Environmental Commitment
- Revive IT follows the Waste Hierarchy and operates a Zero Waste to Landfill policy.
- Equipment will be reused where possible. If faulty or obsolete, repair or component salvage will be attempted.
- As a last resort, equipment will be dismantled for materials recovery and recycling.
- Reporting & Documentation
- The level of asset inventory reporting will be confirmed during the booking process.
- Revive IT will endeavour to process all collections and provide documentation by the agreed completion date. Customers will be notified of any delays.
- Cancellations
- Revive IT reserves the right to charge a reasonable administration fee if a collection is cancelled within 2 working days of the scheduled date.
- Liability
- Revive IT endeavours to provide services to the best of our abilities and warrants performance to a standard of reasonable care and skill.
- Our overall liability is limited to the used resale value of the equipment being processed.
- Revive IT does not accept liability for consequential, special, or indirect losses, including loss of profit.
- Revive IT maintains insurance including Public Liability, Employers Liability, Professional Indemnity, and Cyber cover.
- Confidentiality
- All information exchanged as part of our services is handled securely and treated in the strictest confidence.
- Information will not be shared with third parties except where legally required.
- Compliance
- Revive IT complies with UK GDPR and the Data Protection Act 2018.
- Revive IT is certified to ISO 9001, 14001, 27001, 22301, 45001, and 50001.
- We comply with the WEEE Regulations, the Modern Slavery Act 2015, and the Bribery Act 2010.
- Third Parties
- Revive IT does not involve third parties in the completion of services.
- Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
- Contact Information
Revive IT Recycling Ltd
1 Giltspur Street, Farringdon, London, EC1A 9DD
Email: [email protected]
Phone: 0333 242 2545
Version 5.0 – Effective from 25 August 2025. These terms supersede all previous versions.
If you have any questions, please contact us or speak to your Account Manager.
