- If the equipment to be recycled changes before we complete the collection, it is important that Revive IT are notified as soon as possible.
- Revive IT will complete all data destruction at it’s processing facility unless onsite data destruction has been agreed.
- Data destruction will be completed using our standard industry processes unless we have agreed a specific data erasure or data destruction method such as Blancco Data Erasure or Shredding etc. If you’re a repeat customer, we’ll maintain the usual level of data destruction unless specified otherwise.
- If devices are accidentally provided to Revive IT for recycling we’ll endeavour to assist in returning them to you but we cannot guarantee this. Even if we are able to return the device(s), your confidential data stored on the devices may have already been erased.
- Your confidential data stored on any IT equipment we process is completely irretrievable; once we have completed data destruction, this is gone forever.
- Revive IT will not intentionally view or make use of confidential data on devices we process. We handle and process the equipment with the pure intention of completing the destruction of any stored confidential data.
- Security is the key focal point of our service. Revive IT have completed and regularly review a comprehensive Data Security Risk Assessment. All applicable controls are applied to secure our operation and protect your devices until securely data sanitised.
- It is the customer’s responsibility to where possible assist Revive IT in ensuring the equipment is transported securely to our collection vehicle. Revive IT assumes full responsibility for the equipment and it’s secure data destruction at the point the equipment is secured in our collection vehicle. Once secured in our vehicle, ownership of the equipment is transferred to Revive IT. Transporting equipment from office locations to our collection vehicle can be difficult and often poses many security risks especially in busy city centre locations. All our team members are fully trained in minimising this risk but we advise our clients to assist us in as many ways as possible to further negate this risk.
- It is the customer’s responsibility to ensure Revive IT have a safe place to work when completing equipment collections and onsite services within your premises. If you are concerned about anything which could affect the Health & Safety of our staff when they’re working at your site, please let us know prior to us attending.
- Equipment is transported back to our processing facility on the same day of the collection. No equipment is left in our vehicles overnight.
- The level of asset inventory reporting will be confirmed during the booking process. If you’re a repeat customer, we’ll maintain the usual level of reporting unless specified otherwise.
- Revive IT guarantees the destruction of all confidential data stored on the IT equipment collected (hard drives, SSDs, media tapes, optical media, onboard storage, configurations, removable media such as USB sticks and memory cards along with any asset stickers etc.) with the exception of the removal of devices from cloud and remote management accounts as this is something only our customers have access to. It is the customer’s responsibility to ensure that devices are removed from your remote management and cloud accounts prior to collection:
- Apple iCloud Accounts
- Android FRP Locks
- Google Accounts
- Computrace / Absolute Remote Management
- Microsoft / Windows Accounts
- Apple Device Enrolment Program (DEP)
- Mobile Device Management (MDM)
- Windows Autopilot Deployment Program
- Cloud, Manufacturer, Remote Management, Control and Maintenance Accounts
If devices aren’t removed from cloud and remote management accounts, at any point in the future when being used by a new user, alerts can show with your details (e.g. email address / company name) requesting you to login. This isn’t something Revive IT is able to as we don’t have access to your cloud and remote management accounts.
Revive IT will endeavour to highlight any remote management and cloud account registrations during data erasure and testing. We’ll then work with our clients to address this.
- It is the customer’s responsibility to either remove device control passwords or to provide these passwords to Revive IT to ensure we are able to data sanitise devices successfully:
- Device Passwords
- BIOS Passwords
- Apple PRAM Passwords
- Firmware Lock Passwords
- In accordance with the Waste Hierarchy, our Zero Waste to Landfill Policy along with our orientation towards a sustainable future, Revive IT aims to reuse as much equipment as possible. If equipment is faulty or obsolete, we’ll attempt repair where feasible along with the salvaging of components. As a last resort equipment will be dismantled and broken down for materials recovery and recycling.
- We aim to process your collection and provide all documentation by the estimated completion date. Should there be a delay in processing your collection, we’ll contact you to update you.
- We reserve the right to charge a reasonable administration fee should you cancel a scheduled collection within 2 working days.
- Revive IT endeavour to complete our service to the best of our abilities; we warrant a performance standard no greater than reasonable care and skill.
- We limit our overall liability to the used resale value of the equipment we’re processing. Revive IT do no accept liability for consequential, special or indirect losses and loss of profit.
- Third parties are not involved in any part of the completion of our service.
- By proceeding with the collection you confirm you are legally allowed to transfer custody and ownership of the inventory over to Revive IT.
- Non-disclosure and confidentiality; all information exchanged as part of the completion of our services will be handled with the utmost care and security, and treated in the strictest confidence. No information will be shared with or disclosed to third parties.
If you have any questions, please contact us or speak to your Account Manager.
